FAQ

It’s easy — just choose your favorite design or
style from the drop-down menu on the product page. 

Then click “Add To Cart” and follow the
steps to complete your order. We’ll prepare your order and let you know when
it's on its way!

You will receive a confirmation email
with your order details immediately after you finish your purchase.

If you don't see your confirmation email in
your inbox, check your spam folder or make sure that you entered the correct
email address when you checked out.

If you still don’t see the email,
message us at customercare@vacaythreads.com and we’ll resolve it ASAP.

To track the status of your order, visit the Track Your Order page
and enter the order information provided in the confirmation email.

You can cancel or modify your order within 24
hours after completing the purchase. We cannot make any changes after 24 hours
as your order will already be in production.

Email us at customercare@vacaythreads.com to cancel or modify your order.

We are an online retailer offering
custom-designed apparel and products. 

We supply print-on-demand and ship our
products directly from the manufacturer to you, which means there’s no
middleman, mark-ups, or extra charges for our products.

Check out
our About Us to learn more about our brand.

We partnered with top-rated manufacturers to bring you high-quality products made from premium materials. 

Our clothing, accessories, and footwear are made for comfort, style, and durability — so you don’t have to pick and choose. 

For more information about our products and materials, check out the product description section on any of our product pages.

We know ordering online can be a
gamble, but we make it easy. You may find our Size Chart in the product description section of the product page.

Your satisfaction is our priority. And while all of our products are carefully inspected before shipment, sometimes things slip through the cracks. 

So if your order is flawed, damaged, of poor-quality, or incorrect in any way, we’ll reprint and send you a new one free of charge. 

Contact our customer support team at customercare@vacaythreads.com and send us a picture and description of the issue. We handle each case individually to ensure your satisfaction.

Please see our  Return and Refund Policy for more information.

We will charge your account immediately after you successfully place your order.

We adhere to the highest industry standards to protect your personal information during checkout and purchase.

Your credit card information is
encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not
subsequently stored.

All our products are custom-printed and handmade. Depending on the number of orders we are currently processing, it will take between 3 to 6 business days to produce your products. After you receive a shipping confirmation, you can add on the shipping time estimates below (does not include weekends/public holidays).

• Continental US: 7 - 10 business days
• Non-Continental US / Military Bases: 7 - 10 business days + 2 weeks
• Australia, UK, and Canada: 8 - 12 business days (ships DDP)
• Rest of the world: 8 - 25 business days

We are not able to offer expedited shipping at this time.

We will send your tracking number and information to your email 5 to 10 days after you place your order.

If you don’t receive your VacayThreads items 30 days after making your purchase, that’s super weird and we want to know! Contact our customer support team at customercare@vacaythreads.com, or message us on our  Contact Us page.

You can enter your delivery address and select your preferred shipping method on the Secured Checkout page. 

Shipping costs are calculated based on the items you've selected. You will see the shipping cost for your order at the bottom of the page.

Import duties, taxes, and charges are not included in the price of the product nor in the shipping. These charges vary from one country to another and are unfortunately, your responsibility.

You could verify the charges with your country's Customs Office to determine what these additional fees might be.

For more info, feel free to contact our customer support at customercare@vacaythreads.com.

Within the U.S.: We gladly accept unworn, unwashed items with the tags still attached within 30 days of ship date.

International: We are happy to accept returns postmarked within 30 days of receipt, but we are
unable to offer exchanges for our international customers at this time. 

Please contact our customer service team at customercare@vacaythreads.com

If none of the above have answered your question, please contact us via
email at customercare@vacaythreads.com